Outsource / Action-needed inbox

Work-orders the Maintenance Team Leader could not fix internally and escalated to you. Outsourced is the only work-order state that reaches the Store Manager — internally-fixed actions close at the maintenance level.

Awaiting outsource decision 3OutsourcedClosed

WO · A-item	Ride · Check list	Maint. TL	State	SLA
WO-1042 Safety pad torn — spring exposed	Trampoline · Daily	Vikas N.	Outsourced	Day 1
WO-1038 Frame weld rust beyond touch-up	Trampoline · Daily	Vikas N.	Outsourced	Day 2
WO-1031 ZipZag trolley bearing seized	ZipZag · Weekly	Vikas N.	Overdue	Day 4

Showing 1–3 of 3

WO-1042

Outsourced

Branched from an A-item · Trampoline Daily · 18 Jun

Safety pads cover all springs

"Pad on north-east spring torn, spring exposed."

Filled by Ramesh K. · 🕑 10:07 (server)

⚠ Action

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Issue photos
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Technician return reason

"Pad model discontinued; needs OEM replacement part — cannot fix in-house."

Imran S. (Technician) · returned 14:20 · 18 Jun

Maintenance TL escalation note

"Confirmed — no internal fix. Recommend outsourcing to OEM-approved vendor."

Vikas N. (Maintenance TL) · escalated 16:05 · 18 Jun

Work-order track

✓

Routed · Priya (Ops TL)

11:02 · 18 Jun

✓

Assigned · Vikas → Imran

11:40 · 18 Jun

↩

Returned · Imran (Technician)

Couldn't fix internally · 14:20

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Outsourced · awaiting you

Your decision

Confirming outsource records the vendor decision and keeps the parent check list Held until this action is closed. The check list cannot reach Done while any A-item work-order is open.